M Group, an essential infrastructure services provider operating across the UK and Ireland, has selected HCLTech to modernise and transform IT operations across more than 200 locations, as part of a broader digital transformation programme.

Under the engagement, HCLTech will deliver AI-led managed services spanning infrastructure and end-user operations, deploying its AI Force service transformation platform to streamline M Group's IT environment, improve resilience, and build a scalable technology foundation to support future growth.

HCLTech is a leading global technology company headquartered in Noida, India, listed on the Indian stock exchanges as HCLTECH. The programme is designed to support digital transformation initiatives across M Group's business lines, spanning water, energy, technology and communications, transport, defence, industrial and public sector services, marking a significant deployment of AI Force at scale across a multi-sector infrastructure business.

AI Force is positioned by HCLTech as a service transformation offering built to modernise IT operations through AI-led automation and operational intelligence, helping optimise service delivery and strengthen operational resilience across distributed, multi-site environments.

Chloe Anfield, Chief Technology Officer at M Group, said: "Technology is critical to helping our people deliver essential infrastructure services safely, efficiently and at scale." Ajay Bahl, Chief Growth Officer and Global Head of Energy and Manufacturing at HCLTech, added: "M Group keeps critical infrastructure running for millions across the UK and Ireland. Being trusted to modernise the IT backbone behind that is a responsibility we take seriously."

The structural driver is the elevated operational stakes of applying AI-led automation to systems underpinning water, energy and transport services, where disruption carries direct public consequences rather than purely internal business impact, pushing infrastructure operators toward established global technology partners over smaller specialist providers.

For the sector, this reflects a broader shift toward AI-enabled managed services becoming central to enterprise transformation programmes across large, geographically dispersed organisations, rather than remaining limited to traditional infrastructure support.

Source: konsulteer.com / hcltech.com / renascence.io